Frequently Asked Questions (FAQ)

Of course you do!  Our opinion might be a little biased though, so you should ask your parents too! 😄

Seriously, your graduation is a fairly big deal, and should be remembered in a way that lasts.  Portraits are a great way to do that, and years from now you'll be happy to have them.  Put on the cap & gown and see how it feels - we think you'll like it. 

Professional photos also make a great gift for the people who support you.  Your friends and family might want your photos more than you do!  A portrait is a perfect gift to say thanks to your parents, grandparents, and loved ones. 

In most cases, it's as easy as showing up! 

When SUB Photo is taking your class photos, you just need to book an appointment and visit us before the deadline.  If your class is designing one themselves or using an outside company, we can often send your photo to them.

To be certain, look up your class on our FIND YOUR CLASS page or check with your student or grad council.  (If they don't know the answer, please have them contact us to sort it out!)

All you have to do is book an appointment and visit us for some photos!

Put in a little extra effort by planning ahead and you'll really improve the results!  Plan WHAT TO WEAR for your session, and double-check on the FIND YOUR CLASS page to make sure you don't miss any important photo deadlines.  If you have more questions, try our HELP ARTICLES or use the search box on that page to find answers.  We will also give you tips to help along the way.

When you're ready to get started, just BOOK AN APPOINTMENT and we'll see you soon.

Photo sessions at our studio include:

• Wearing the cap & gown, plus a stole or hood in your school colours
• Use of some grad-themed props: a scroll, a degree holder, fresh roses (usually for ladies)
• Preview of your photos on-site (time permitting)
• Viewing of your photos online as previews or proofs (watermarked, unedited)

For prices and session options, please visit our PHOTO SESSIONS page.

Yes, we have fresh roses that you can hold when taking your photos if you like.  Traditionally roses are held by women in their graduation photos, but anyone is welcome to use (or not use) whatever props we have available.

Some photographers will tell you that fake flowers are better because they are more consistent (or something like that), but you can tell - you can always tell - when they are fake.  Plus it just feels nicer to have fresh roses in your hand!

Usually, yes!  Once your photo session is complete our photographer will take a few moments to show you the results.  We want to make sure you are happy with your photos, and we will try some poses again if they aren't to your liking.

You also won't wait long for your proof gallery.  Photos are uploaded to your gallery within a few days, and you'll be able to share the link and password with anyone you wish!

The only exception to our on-site preview is when our studio is very busy, such as during convocation days.  At these times the demand on our team is very high, and we may not offer previews in order to help as many of you as possible.

First, don't worry too much!  This is not very common - our photographers excel at helping you relax, smile naturally, and have a good time in our studio.  We also give you the chance to see your photos while you're in the studio so we can make sure you like the results.

Still, if your photos don't make you (or your mom) happy we will gladly try again!  There is no charge for retake sessions, and we'll just replace the first set of photos with some (hopefully) better ones.  If you prefer, you can choose to take more and keep both sets; the 2nd session would then be half-price.

Please let us know if you have any questions about your photos, too - in some cases we can address your concerns with editing.  You know, "Fix it in post!"

Definitely!  We retouch photos that you order in a way that looks natural, not fake or overly smooth, and we have real artists who do the work rather than a computer - so your freckles won't be automatically removed either.

We can also take special requests - although more complicated editing may cost extra.  For details and some examples of our retouching work, please visit: PHOTO RETOUCHING.

It's up to you of course, but retouching makes a big difference!

Most photographers can spot an un-edited image easily.  You know how sometimes you say, "That's a really nice photo!" but you can't quite say what makes it special? That's what we're talking about here.

When our artists take the time to go over the details, the results go from "good" to "great".  Perhaps the best way to explain this is to show you: check out before-and-after versions of some photos on our PHOTO RETOUCHING page.

We certainly can!  Our artists have years of experience and are very talented at making exactly the edits you want, while also keeping you natural-looking.  Give them a challenge, if you like!

There is an extra cost, of course, but you'll be able to review and request adjustments until it is just what you were hoping for!  Background changes, fixing a wandering eye, adjusting jawlines and clothing details - those are just a few examples of what is possible.  Please CONTACT US with your requests.

Great question!  The cost to purchase your photos varies a lot depending what you want to get.

You can get prints of your photos for as little as $39.99, although many clients spend $150 or more. Get a better answer in our help article: HOW MUCH DO GRAD PHOTOS COST?

Some download products can be accessed immediately, but most of the time your photos will be sent to our retouching artists first and then to our lab for printing.  This process takes time, so please allow up to six weeks for your order.  If you need them by a certain date, CONTACT US and we will see what we can do.

You can follow the progress of your order if you LOG IN to your account.  Your order status will be updated as each step is completed, and we will send you an email when your photos are ready and on their way to you.